Terms of Service
The terms you agree to when you use this website, buy goods or services from its store, and pay through it.
Terms of Service
Last updated: September 25, 2026
These terms apply when you use this website and when you buy anything through its store. Placing an order is how you accept them.
Who You Are Dealing With
This website and its store are operated by PT SANDI MAULANA JUHANA, a Perseroan Perorangan established in Indonesia and registered under NIB 1508260001303, domiciled in Kota Administrasi Jakarta Selatan. Full registration details are on the Contact page.
Where these terms say we or us, they mean that company. Where they say you, they mean the person placing the order.
What Is Sold Here
Two different things, under two different sets of rules.
Goods are physical items, shipped or collected. Services are work performed to a written scope, delivered rather than shipped. A product page says which one it is before you can add it to a cart.
Service listings are gated behind an approval code handed over after the scope is agreed in writing. That gate exists because the scope is the agreement; buying a service without one would leave nothing to measure the work against.
Your Account
An order needs an account, and the account needs a confirmed email address. Orders, payment records, and delivery updates all reach you there.
You are responsible for what happens under your account. Keep the password to yourself, and tell us if you think someone else has it.
The name, phone number, and delivery address on an order are read from your profile at the moment you check out, not from anything typed into the order. Keep them current: a parcel is delivered to the address on the order, not to the address you meant.
You can delete your account from within the account window. Deleting it does not erase orders already placed, which we are required to keep as commercial records.
Prices
Prices are in Indonesian Rupiah and include tax where tax applies.
Prices can be shown in US Dollars for convenience. That figure is a conversion for reading, not a price: every payment channel here settles in Rupiah, and the Rupiah amount is what your bank will take. The converted figure is not a rate we offer or hold.
The price that binds is the one calculated at checkout, on our side, from the catalogue and the shipping quote. A price shown anywhere else does not override it, whether it came from a cached page, a screenshot, or a tab left open since yesterday. Where an obvious pricing error appears, we may decline the order and refund it in full rather than ship at a figure nobody intended.
Ordering And Stock
Adding to a cart reserves nothing. Stock is reserved only when an order is created, and it is held while the order waits to be paid.
An unpaid order holds that stock until its payment window closes, after which the order expires and the stock returns. If two orders reach the last item at once, the one that completes first gets it and the other is refused before any money moves.
Payment
Payments are processed by DOKU, a payment provider licensed by Bank Indonesia. Depending on the channel you choose you may be taken to DOKU's own payment page, shown a virtual account number, shown a QR code, or sent to your bank or wallet app to approve.
Card details are entered on the payment provider's page and are never seen by, sent to, or stored on this website.
Each channel has its own payment window, shown beside it before you choose. Pay within it. After it closes the order expires and has to be placed again, at whatever price and stock apply then.
An order is treated as paid when the payment provider tells us it is paid, not when a transfer leaves your account. The two are usually seconds apart. Where they are not, the order page shows what we have been told so far.
Delivery And Collection
Goods are shipped through Biteship, which carries the couriers listed at checkout. The courier and service are yours to choose, and the shipping cost is calculated from the fulfilment branch to your address before you pay.
Delivery times quoted by a courier are that courier's estimate, not our promise. We are answerable for handing the parcel over in good condition and on time; we cannot be answerable for what the road does afterwards.
Where an order page offers collection in person, the order is held at the branch named on it. Bring the order number.
Cancelling, Returning, Refunding
An unpaid order can be cancelled by you at any time, from the order page.
Once paid, cancellation and returns follow the Refund Policy, which is part of these terms. It sets out the return window, the condition goods must be in, who pays return shipping, what cannot be returned, and how long refunds take.
Using This Website
Use it as it was meant to be used. Do not attempt to break it, scrape it wholesale, interfere with other people's accounts, or use it to place orders you do not intend to pay for.
We may suspend an account or refuse an order where there is reasonable ground to think it is fraudulent. Where we do, any money already taken is returned in full.
Content
The writing, photography, code, and design on this website belong to us, except where a page names another source. Reading, quoting, and linking are welcome. Republishing a substantial part as your own is not.
Anything you send us stays yours, whether it is a message, a photograph attached to a return, or a review. You give us permission to use it for the purpose you sent it for.
Availability
This website is offered as it is. We keep it running and fix what breaks, but we do not promise that it will be reachable at every moment, that every third-party feature will answer, or that it will be free of faults.
Liability
We are liable for what we control: the goods we ship, the services we perform, and the money you pay us. Our liability for any order is limited to what you paid for that order.
We are not liable for indirect losses: profit you expected, time you spent, or arrangements you made around a delivery date a courier missed.
Nothing here limits any right you have under Indonesian consumer protection law. Where these terms and that law disagree, that law wins.
Settling A Disagreement
Start by telling us. Write to sandi@maulanajuhana.com, or message 0811348000 during support hours, and say what happened and what you want done about it. Nearly everything ends here, and it ends faster than any formal process would.
If thirty days pass from the day you first raised it and we still have not reached an agreement, either of us may take it further.
Taking it further does not have to mean a courtroom. Indonesian consumer protection law lets a consumer bring a dispute to the Badan Penyelesaian Sengketa Konsumen (BPSK) instead of to court. That choice belongs to you, and nothing on this page removes it.
Where a matter does go to court, both sides agree on Pengadilan Negeri Jakarta Selatan. That is a choice of venue, not a requirement to sue: it fixes which court hears the case so that neither side can be dragged to a distant one.
Governing Law
These terms are governed by the laws of the Republic of Indonesia.
Changes
These terms can change. The version that applies to an order is the one published on the day the order was placed.
Contact
Questions about these terms go to sandi@maulanajuhana.com, or 0811348000 during support hours. The Contact page has the rest.
